Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to HyHaven. “HyHaven,” “we,” “us,” and “our” refer to Ruian Suiben Trading Co., Ltd., which operates the HyHaven store and website, including related information, content, features, tools, products, and services (the “Services”). HyHaven is powered by Shopify.

By visiting, interacting with, or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least the age of majority in your place of residence to use the Services. If you provide information such as your email address, billing details, payment information, or shipping information, you represent that the information is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display our products accurately. However, colors and product appearance may vary depending on your device and screen settings.

Product descriptions, specifications, prices, and availability may change without notice. We may discontinue products or limit quantities at our discretion.

SECTION 3 - ORDERS

When you place an order, you make an offer to purchase. HyHaven may accept or decline an order at its discretion. An order is accepted only after HyHaven confirms acceptance and receives payment.

Please review your order carefully before submitting it. Cancellation requests may not be possible after an order has been accepted.

Returns and exchanges are handled according to our Refund Policy.

You represent that your purchases and use of our products are lawful. Business, project, integration, distribution, and resale purchases are subject to all applicable laws and regulations.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged is the price shown when the order is placed and will be stated in the order confirmation.

Unless expressly stated otherwise, prices may not include taxes, shipping, handling, customs duties, or import charges.

You agree to provide complete and accurate payment and account information and to update that information when necessary.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control.

Nothing in these Terms excludes or limits any mandatory consumer rights relating to delivery, loss, damage, or risk of loss under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

The Services and their content, including trademarks, logos, text, images, graphics, reviews, videos, audio, and design, are owned by HyHaven, its affiliates, licensors, Shopify, or their respective owners.

You may use the Services only for lawful purposes. You may not reproduce, distribute, modify, publish, store, transmit, or exploit protected content without prior written permission, except as permitted by law.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. Such tools are provided on an “as is” and “as available” basis.

Your use of third-party tools is at your own risk and is subject to the relevant third party’s terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links or functionality provided by third parties. We are not responsible for the content, accuracy, policies, products, or services of third-party websites.

Any transaction with a third party is between you and that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

HyHaven is powered by Shopify, but all purchases and sales are made directly between you and HyHaven. Shopify is not responsible for products, orders, payments, delivery, returns, damage, or loss arising from transactions with HyHaven.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled according to our Privacy Policy. Shopify may also collect and process information to provide and improve the Services.

Information may be transmitted to or processed by service providers located in countries other than your country of residence.

SECTION 11 - FEEDBACK

If you submit reviews, suggestions, ideas, or other feedback, you grant HyHaven a worldwide, perpetual, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that feedback for business and commercial purposes.

You represent that you own the necessary rights to the feedback and that it does not violate these Terms or any law.

SECTION 12 - ERRORS AND OMISSIONS

The Services may occasionally contain typographical errors, inaccurate information, or omissions relating to products, prices, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or change information at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use the Services for unlawful, fraudulent, abusive, misleading, or malicious purposes.

You may not upload viruses or malicious code, infringe intellectual property rights, collect personal information without permission, send spam, impersonate another person, scrape or copy the Services, or bypass security and access controls.

We may suspend or terminate access if we reasonably believe these Terms have been violated.

SECTION 14 - AGENTS

An Agent means software or a service that takes autonomous or semi-autonomous action on behalf of a person or organization.

Agents must identify themselves as automated services and must not impersonate humans, bypass CAPTCHAs, or circumvent security or access controls.

This restriction does not apply to search engines, accessibility tools, services expressly authorized by us, or other uses permitted by applicable law.

SECTION 15 - TERMINATION

We may terminate or suspend your access to the Services at our discretion where permitted by law.

The provisions concerning intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, privacy, and any other provisions that should reasonably survive termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information provided through the Services is for general information purposes. We do not guarantee that the information is complete, accurate, reliable, or suitable for every purpose.

Except as expressly stated by HyHaven, the Services and products are provided “as is” and “as available”. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits any liability, warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, HyHaven and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify’s affiliates will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products.

Nothing in these Terms limits or excludes liability or consumer rights that cannot legally be limited or excluded, including liability for defective products, fraud, intentional misconduct, or other matters required by applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless HyHaven, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and reasonable legal fees arising from your violation of these Terms, any law, or any third-party rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver.

These Terms, together with the policies referenced herein, constitute the entire agreement between you and HyHaven regarding your use of the Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign these Terms or your rights and obligations without our prior written consent. We may transfer or assign these Terms where permitted by law.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements under which we provide the Services are governed by the laws applicable in the jurisdiction where Ruian Suiben Trading Co., Ltd. is established, subject to any mandatory consumer rights and protections applicable to you.

Any dispute will be submitted to a court with proper jurisdiction unless another lawful dispute-resolution method is agreed.

SECTION 23 - HEADINGS

The headings used in these Terms are for convenience only and do not limit or affect the meaning of any provision.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the current version of these Terms at any time on this page.

We may update, change, or replace these Terms by posting changes on our website. Material changes will be communicated where required by applicable law.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Trading name: HyHaven
Legal business name: Ruian Suiben Trading Co., Ltd.
Email: support@hyhavenstore.com
Registered business address: No. 178 Huguang West Road, Huxi Village, Huling Town, Wenzhou, Zhejiang 325213, China
Factory address: No. 13 Dayuan Road, Zeya Town, Ouhai District, Wenzhou, Zhejiang, China
Business phone: +86 13958814345
Business registration number: 91330381MAG0XA4U4U