Shipping policy

Shipping Policy

Thank you for shopping at HyHaven! We are dedicated to delivering your order as quickly and safely as possible. 

1. Order Processing Time
All orders are processed and shipped within 1–3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates
We ship worldwide from our fulfillment center. Shipping times and costs vary depending on the destination:
* Standard Shipping: 7–15 business days (Shipping fees will be calculated at checkout).
Please note that these delivery times are estimates and may vary due to custom clearance, local postal delays, or inclement weather.

3. Tracking Information
Once your order is shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24–48 hours.

4. Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Lost or Damaged Packages
If you receive your order damaged, please contact our support team at 15658512105@163.com immediately with photos of the damaged product and its packaging, and we will arrange a replacement or refund for you.